Purchase, return information
Order by 10am for same day courier collection & Delivery in 1-2 Working Days anywhere in the Republic of Ireland, excluding orders for large or bulky goods. Delivery is Monday to Friday, excluding public holidays. Any orders placed after 5pm Friday and over the weekend will not be dispatched until Monday excluding Public Holidays. This is only a guideline and is not a guarantee Proper Price are unable to take responsibility for any delivery delays which are outside of their control.Shipping is €1.99 on orders over €29. €4.99 on orders between €15 and €29 and
€6.99 for all orders under €15. This excludes orders for large, bulky goods and video game consoles.We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.
Large, Bulky Items
Large bulky items can take between 3-6 working days and the charges vary depending on the item. If your order contains a large or bulky item you will be notifiedof the charge and the shipping timeframe when you add this item to your basket. Large, bulky items are typically products that weigh over 30kg. However, some items may be classed as large or bulky items even if they weigh less than 30kg due to the products dimensions.Our Large, Bulky couriers can only deliver to your doorstep and are unable to enter your property. Please ensure someone is on hand to assist at the arranged time of delivery.Please note that we try our best to offer the most competitive shipping rates. Shipping fees incured are only covering the cost of the shipping as charged by our third party delivery company. In these cases, we have no alternative but to pass this shipping charge to our customers. Where possible, we subsidise the shipping charge and do not pass this to our customers.We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leavea card to advise where this parcel has been left. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact Customer Services directly through our website. Notification of such failures must be made within 7 working days from last day of expected delivery. Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier. If a refund isapplied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Contact us here. Failure to raise a initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.
Usually everything displayed on our site as In Stock is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are notreadily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that anypre-authorisation has been released or payment refunded as relevant in line with our Payment Terms, To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.In cases of stock outs of items ordered in-store for home delivery, you will receive an email notification of the order cancellation and may contact us to obtain a refund or alternatively return to your local store with your cancellation email to obtain a refund via your original payment method. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successful within the chosen delivery time period in 99% of cases.We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and Proper Price cannot be held responsible for a package not reaching its destination on time.In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.
Returning unwanted items
Simply return your unwanted item within 7 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition.All returns must be accompanied by a valid Proper Price receipt or, for online returns, your dispatch confirmation email including your order reference (IE) number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise
than as per our stated requirements above, we reserve the right to refuse redress.
Once the item is received back to the store it will be checked and granted it meets our return policy conditions we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.
Returning a Damaged or Faulty Item Purchased Online
Damaged in transit
We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery.
In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.
If your LEGO set is missing pieces, please contact LEGO directly and they will send you the missing piece(s) as soon as possible.LEGO can be called on 00800 5346 5555 or contacted via their website. If you would like to order the parts online, please click here and follow the simple steps.Make sure you have the part number, design number (on the side of the box) and the name of the set ready and you will be sent the missing part(s) as promptly as possible.We always look to resolve issues directly with our customers and our customer service team are happy to assist with your queries. Under European Legislation, if youare not satisfied with the way that we propose to resolve any issue you have with a product you have ordered from our website, you may raise a complaint with the European Online Dispute Resolution Platform. You can raise a complaint here.